ASK ALL THE QUESTIONS!

What brand of shirts do you use?

We primarily work with Bella & Canvas, a Los Angeles based manufacturer which has a USA Strong based approace to production. We use a mixture of their Heather 3001CVC Unisex T-Shirts, and for Solid colors, the 3001 Unisex T-Shirt. You can find out more about Bella & Canvas by visiting bellacanvas.com

Can I buy the designs on apparel other than T-Shirts?

We have multiple styles available in our retail stores, including Hoodies, Sweatshirts, Long Sleeved Shirts, Tank tops and Ladies styles. Eventually these will be added online, but you can always use the 'contact us' section if you are looking for something specific.

What is the printing? Is it going to come off?

Over the last 10 years we have perfected the art of creating a quality product that lasts. The majority of our prints are produced using a plastisol ink screenprinted transfer, which does not peel or fade over time. We have multiple reviews on our google pages and our Etsy store which testify to the longevity of our products. Of course, nothing lasts forever, but we know you will be happy with the quality we produce, after all, it has been working for 10 years!

Some of our designs are created using heat transferable vinyl. We use thermoflex vinyl, which is high quality, long lasting vinyl, which again, we have used and quality tested over the last decade.

Whichever product is used to produce your item you can rest assured that it has been made by hand, with care and accuracy.

How long will it take to get my order?

It is important to understand the difference between production time and shipping time. Each one of our Items is made to order, to enable you to fully customize your item. It takes approximately 14 business days for us to process and fulfill your order. Once your order has been processed, we use either USPS 1-3 Day priority mail for shipping, which is tracked and insured. You may chose first class mail if you prefer, however this is not timed, and insurance for this option is additional. You will receive a tracking number once it has been created by email. Please ensure that you enter your correct address, including full name and zip code.

If you would like to have your order processed faster, please select the item 'Get it to me faster please!' and add it to your cart. This will reduce your processing time down from 10-14 business days to 5-7 business days, please remember that this does NOT include the shipping time and is the production time only. If for some reason we are unable to meet the expedited production time, we will contact you and let you know, and you will have the option to cancel your order or accept the refunded fee and receive the item in the standard timescale.

Are there any special washing instructions?

Nope, just follow the instructions on the tag. We are confident in our product and prints and how they hold up in the washing machine. If you are the kind of person to Iron T-Shirts, then turn the shirt inside out and iron on cool over the print, do not apply pressure or hold the iron on the print. but otherwise, wash it, hang it, wear it!

Can I get the print in a different color?

Currently we offer black & white prints only, and each item will show which color print is available for that specific design. If the ink color is not listed then it is not available.

Can I customize my order?

All of the customization options are shown on each item, we cannot deviate from the ones you see.

Can you make me shirts for my event / business / group etc??

While it is not our core focus, we are available to work with groups and businesses for bulk orders when our schedule allows. For information on bulk orders, please use the chat function on the website, or email info@thesoftshirtplace.com.

Do you sell wholesale?

Generally our designs are only available through our website and our retail stores, as this allows us to maintain strict quality protocols when it comes to the printing of our designs and the shirts they are used on. We are willing to work with companies on exclusive designs and product ranges for their own brands by request. For enquiries email info@thesoftshirtplace.com