Our Story - how we got here...
... And Why We Do Things a Little
Differently
The Soft Shirt Place started with a pretty simple idea:
Vacation t-shirts shouldn't suck.
After years of screen printing for major corporations in
Ohio, we found ourselves empty nesters with a big decision to make. In 2018, we
packed up and moved to the Great Smoky Mountains to do something a lot of
people dream about but don't actually do.
We opened a t-shirt store.
And then we looked around Gatlinburg and realized...
There are a LOT of t-shirt stores in Gatlinburg.
Like... a lot.
But we also noticed something.
So many were selling the same kind of rough, thick, boxy
shirts with designs that looked like they had been hanging on the rack since 1987.
The kind of promotional-quality shirts that are cheap to produce, uncomfortable
to wear, and somehow get even worse after the first wash.
We knew we could do better.
So we did.
We Started With the Shirt
Instead of starting with a cheap blank and figuring out how
to make it work, we started with the quality of the apparel.
We partnered with US-based manufacturer Bella + Canvas and
began putting our original designs on their ridiculously soft, comfortable
apparel.
And that became the foundation of The Soft Shirt Place.
If we're going to put our designs on it, we have to
actually want to wear it ourselves.
That sounds pretty obvious.
Apparently, it wasn't.
Then Ashley Joined the Madness
In 2021, our daughter Ashley joined the family business.
She had grown up watching Shawn design and create, and those
skills had clearly rubbed off. Ashley quickly became an important part of the
creative side of the business, creating her own designs and helping shape what
The Soft Shirt Place would become.
Today, our designs are created in-house by Shawn and
Ashley, which means when you find something you love in our store, you're
not looking at something pulled from the same generic catalog you'll find
everywhere else.
You're looking at something our family actually created.
And yes, that family has grown.
These days, there's also a certain little guy known around
here as the Toddler CEO.
Kristian may not officially be on the payroll yet, but he
has opinions, holds daily business meetings by video call, conducts surprise
quality-control inspections, and appears to believe the entire operation exists
primarily for his entertainment.
We're still working on getting him to approve a budget. 😂
From One Little Store to Something Bigger
After several years of refining our process, perfecting our
printing, developing our designs and building a team that understood exactly
what we expected, we were ready to grow.
We opened our second location in St. Augustine, Florida, in
November 2022.
We loved being there, and our St. Augustine customers became
part of our story. But as the economy changed and finding reliable employees
became increasingly difficult, we made the decision to close that location in
November 2024 and focus our energy on growing online.
The St. Augustine designs didn't disappear, though. Many are
still available on our website and are made with the same care, love and
questionable amounts of caffeine right here in Gatlinburg.
Come See How We Do It
One of the things that makes The Soft Shirt Place different
is that this isn't just a place where you grab a shirt off a rack and hope for
the best.
You can actually meet the people behind the designs.
You can talk to us about where an idea came from.
You choose your design, apparel style, color and size,
and we make it for you while you wait.
In about 60 seconds, you've gone from “I think I like
that one” to “Yep. This is mine.”
And if you want to wear it immediately?
Go for it.
We won't judge.
We Care About What Leaves Our Store
We've always believed that if something isn't right, it
doesn't leave the store.
We train our team in every part of the production process,
and everyone is accountable for the quality of what they produce.
Because our name is on it.
Our reputation is on it.
And frankly, we're pretty picky.
We'd rather take an extra minute and make something right
than hand you something we're not proud of.
That's also why our store feels a little different.
It's fun. It's relaxed. There's usually a lot of laughing.
You might hear us talking to customers like we've known them for years.
Because while you're technically a tourist visiting
Gatlinburg, we don't treat you like one.
We treat you like someone who's going to come back.
And hopefully, you do.
More Than a Souvenir
We know you're on vacation.
We know you're surrounded by t-shirt shops.
We know you have approximately 47 other places trying to
convince you that you absolutely need a shirt with a bear, a mountain and a
questionable font on it.
We're not trying to be every other t-shirt shop.
We want you to walk out of The Soft Shirt Place with
something you genuinely love.
Something soft.
Something comfortable.
Something that fits properly.
Something designed by actual people who care about what
they're creating.
And something you'll still be wearing long after the
vacation is over.
Because a souvenir is something you bring home.
A Soft Shirt is something you keep wearing.
And that's exactly why we started this whole crazy thing in
the first place.
Meet The Team
The creative genius
Shawn
An Ohio native, Shawns imagination sometimes keeps him awake at night! The most random things inspire him, and that is where his creations come alive.
He enjoys being at the store and talking to and having fun with customers. If you ask him nicely, he might give you a sneak peak of designs he's currently working on!
In his free time, Shawn focuses on his loved ones, and spending as much time with family as possible. He loves to travel, and is a devoted F1 (Red Bull Racing) fan, and Soccer fan. You can find him cheering on Orlando City Soccer Club in the MLS, and Leeds United in British football, thanks to his wife! Shawn is also what we like to call a 'Lego Adult'.... He has a Lego room instead of a man-cave, and is always enthusiastic to show you pictures - Creative minds will find any and all outlets to express themselves!
FUN FACT : One of Shawn's favorite things to do is to hide easter eggs in his designs. They're not in every one, but many of Shawn's designs have hidden animals or characters in them.
the one that makes it all run smoothly
Victoria
Originally from England, Victoria is the brains behind the operation. She's the one who makes sure we have inventory (So if something is sold out, it's her fault ;) ) , She makes sure everyone gets paid, takes care of the website, sources and evaluates new products and styles, staffing, scheduling.... pretty much everything except working on the front end of the store! ADHD is Victoria's superpower!
In her free time, She also enjoys travelling as much as possible and spending time with family and friends. She enjoys decompressing in the Gym, and watching Soccer games with Shawn. Victoria loves to make baked goods for family and friends, even though she very rarely eats them herself!
FUN FACT: Victoria is so concerned about providing a quality product, that before we carry any new style or fabric blend in the store, Victoria prints on a sample, and washes it on a regular wash / dry cycle with no special accomodations to make sure it meets her standards and doesn't shrink, or fall apart!
the future owner
Ashley
Ashley was blessed to inherit her Dads creativity! Just like Shawn, She will work on a design that just pops into her head, and then together with her dad, they will tweak it into perfection! Ashley runs the Gatlinburg store and is in constant contact with Victoria & Shawn, as they teach her the ins and outs of running the family business!
Ashley is in the store daily with her son, Kristian who we welcomed in 2025. In the small amount of free time that Ashley has, she loves to hang out with Kristian and her dog, Elliott, and explore hiking different areas. She loves Korean culture, and is currently learning Korean and is hoping to take a trip to Korea at some point in the future! Ashley wins over her customers with her bubbly personality and sprinkle of sass, and they love her honesty and advice when it come to choosing their apparel!
FUN FACT: Ashley LOVES getting snacks and treats! If you take snacks to her in the Gatlinburg store she'll remember you forever!
The Real Boss
Kristian
Kristian is our tiniest team member — and without question, the real boss around here.
Whether he’s cruising through the store, charming customers with that grin, or “supervising” new designs from his High Chair, Kristian takes his role very seriously. Morale booster? Nailed it. Professional heart-melter? Absolutely.
When he’s not clocking in at the shop with his mom (Which is every day she's at work unless they're on a day off), Kristian loves spending time with his Nana and Papaw, going on new adventures, and keeping Mom on her toes. He’s already mastered the art of being adored everywhere he goes!
FUN FACT: Kristian doesn’t technically have a job title… but we’re pretty sure he owns the place, so we all just call him 'Boss'.